Privacy Policy

Last Updated: October 24, 2025

Introduction

SnapIssue ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our browser extension and related services.

Information We Collect

1. Account Information

When you create an account, we collect:

  • Email address
  • Name
  • Password (encrypted)
  • Account plan type (Free, Pro, Team)

2. Screenshot Data

When you capture screenshots, we collect:

  • Screenshot images
  • Page URL and title
  • Your annotations and descriptions
  • Technical metadata (browser info, OS, viewport size)
  • Console logs (last 20 messages)
  • Failed network requests

3. Team Information

If you use team features:

  • Team name and member email addresses
  • Role assignments
  • Team invitations

4. Integration Data

When you connect third-party services:

  • OAuth tokens (encrypted)
  • Integration settings
  • External issue IDs (GitHub, Jira, Linear)

5. Billing Information

  • Payment information is processed by Stripe
  • We store only: subscription status, plan type, and customer ID
  • We do NOT store credit card numbers

How We Use Your Information

We use collected information to:

  1. Provide Services - Store screenshots, sync data, enable collaboration
  2. Improve Services - Analyze usage, debug issues, develop features
  3. Account Management - Authentication, payments, notifications
  4. Communication - Team invitations, integration events, account emails

We do NOT:

  • Sell your personal data
  • Use your data for advertising
  • Share your screenshots without permission

Data Storage and Security

Storage Location

  • Screenshots: Cloudflare R2 (encrypted at rest)
  • Database: PostgreSQL with encrypted connections
  • Location: European Union data centers

Security Measures

  • End-to-end encryption for data in transit (TLS 1.3)
  • Encrypted storage for sensitive data
  • Regular security audits
  • Access controls and authentication

Data Retention

  • Active accounts: Data retained while account is active
  • Deleted accounts: Data permanently deleted within 30 days
  • Anonymous logs: 30 days

Third-Party Services

Essential Services

  • Cloudflare R2 - Screenshot storage
  • Stripe - Payment processing
  • Resend - Transactional emails

Optional Integrations (User-Initiated)

  • GitHub - Issue tracking
  • Jira - Issue tracking
  • Linear - Issue tracking

Your Rights

You have the right to:

  • Access your personal data
  • Export your screenshots
  • Update your information
  • Delete your account
  • Opt-out of emails (except essential notifications)

How to Exercise Rights

  • Account Settings: Update profile and preferences
  • Account Deletion: Settings → Delete Account
  • Data Requests: privacy@snapissue.io

Browser Extension Permissions

Our extension requires:

  • activeTab - Capture current tab only when you click the button
  • storage - Store settings locally
  • tabs - Get page information for screenshots

We do NOT:

  • Track your browsing history
  • Monitor tabs you don't screenshot
  • Collect data from other websites

Children's Privacy

SnapIssue is not intended for users under 16 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes via email and update the "Last Updated" date.

Contact Us

For privacy-related questions:

Email: privacy@snapissue.io

Support: support@snapissue.io

Website: https://snapissue.io

This Privacy Policy complies with GDPR, UK DPA 2018, CCPA, Chrome Web Store, and Firefox Add-on Policies.

© 2025 SnapIssue. All rights reserved.